Return & Refund Policy

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At Sexsf, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns for eligible items within 30 days after the date you receive your order.

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in its original condition.
The item must include original packaging, tags, and accessories (if applicable).
Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

Certain products cannot be returned, including but not limited to:

Personalized or customized products
Items marked as final sale
Gift cards
Downloadable digital products
Used, damaged, or altered items caused by the customer
Products that are excluded according to applicable laws or regulations

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

3. Return Process

To request a return, please follow these steps:

Contact our customer service team at with:

Order number
Product details
Reason for return
Photos or videos (if applicable)

Our team will review your request and provide return instructions.
Ship the item back according to the instructions provided.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless the return is caused by our error.
We recommend using a trackable shipping service when returning items.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved:

Refunds will be issued to your original payment method.
Refund processing usually takes 5-10 business days after approval.
Your bank or payment provider may require additional time to process the transaction.

Please note that shipping fees, customs fees, duties, and taxes (if applicable) may not be refundable.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem

After reviewing your request, we may provide one of the following solutions:

Replacement item
Partial refund
Full refund
Other appropriate resolution

7. Order Cancellation

Orders can be canceled only before they enter the processing or shipping stage.

Once an order has been processed or shipped, cancellation requests may not be accepted.

If you need to cancel your order, please contact us as soon as possible.

8. Exchange Policy

We currently support exchanges for eligible products.

To request an exchange:

Contact us within [30 days] of receiving your order.
The item must meet our return eligibility requirements.
Exchange availability depends on product stock.

If the replacement item is unavailable, we may provide a refund instead.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account again.
Contact your payment provider.
Contact us at [Your Email Address] for further assistance.

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